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Terms & Conditions

Payment

The following payment methods may be accepted by Ewa´s website: (a) Credit Cards (VISA, Mastercard and others) and PayPal.

Payment must be made when you place the order. Sums involved in the payment shall not be considered as down payments or advances. We will process the entire amount due along with the order confirmation.

By using our payment facilities, you guarantee to Ewa that you have the necessary authorizations for the payment of your order.

In the event of non-payment of any sum due or in the event of a payment irregularity, Ewa reserves the right at any time after receiving your order to suspend or cancel your order and/or delivery.

Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order.

Delivery & Delivery time

Products that are in-stock are usually delivered within 4 to 15 business days. Shipping time depends upon the destination of the order.

The products are delivered to the shipping address you provided during the order.

In order to ensure quality of service, we select an appropriate delivery service in light of your delivery address. Orders may be handled by Fedex, GTL, UPS, DHL or similar operators. In order to monitor the progress of the delivery of your order, you will receive an email with a tracking number or an estimated delivery date.

Right to cancel and return policy

Should you wish to return a defective or not in compliance product, with a view to exchanging it or seeking a refund, or should you wish to utilize your right to cancel and return, you must comply with all the following conditions and strict cancel-and-return procedure.

This cancel-and-return procedure is a 3 steps process.

Step 1: return request

You have 14 calendar days from the day of delivery of the product ordered, to request a product return at your own expenses. To request a return, you should send an email to customer@ewahome.com mentioning:

(a) Your order number

(b) Your full contact details and

(c) The product references

(d) A description of the problem in the case of a non-conformity/quality return

Step 2: return the product:

In answer to your return request, we will send you an email with a claim no and a return address.

The return of the products must take place within seven business days of Ewa providing a claim number. At the end of that period, Ewa will not exchange or refund the products ordered.

All costs and risks involved in the return of the products are at your own expense. It is strongly recommended that you return the products by receipted registered post to ensure its arrival at the given address. You understand that a parcel that is not sent by Sen.se cannot be taken under the responsibility of the latter. As the addresser, you are the only one in a position to ask the carrier to open an inquiry.

All the following elements/conditions must be fulfilled for Ewa to accept your return:

(a) Your return must have Ewa´s prior authorization and the claim number, provided by the Ewa Customer Service, printed out, filed and attached to the returned product.

(b) You must respect the original state of the product (sealing, packaging, accessories, manual, etc)

(c) You must provide attached invoice relating to the purchase.

(d) Incorrect or excessive use, a deteriorated state of presentation, and in general any inappropriate use with respect to the purpose for which the product was meant, will void you right to return the product.

(e) We will not refund or reimburse any product that has been damaged, or whose original packaging has been deteriorated. In particular, if the productís packaging has been deteriorated during the return, Sen.se will not accept its reimbursement.

Step 3: refund

Upon receipt of the Product returned, Ewa will confirm its good reception by sending you an e-mail. Ewa reserves the right to decide in good faith if all of these conditions have been met. Ewa acceptation of your return will result in a cash refund. This refund may be made by re-accrediting the payment method used for the original payment of the Product. It will take place within 30 days at most after issuing the receipt confirmation of the Product.

Quality and conformity problems

May you judge the product to be defective or not in compliance, you shall address your claim to Ewa within a period of 7 days from the receipt of the products. Please refer to the section “Right to cancel and return policy” to cancel and return policy for further advices. In case of doubt you can contact: customer@ewahome.com

If you fail to respect given time periods and return procedure, you will lose the ability to make any claim of non-conformity or defect, and products delivered will be then considered as being in compliance and exempt from any apparent defect.

Warranty

Ewa Products are guaranteed against all material and manufacturing defects for one year from the date of purchase (stipulated on the receipt) by end customer. To benefit from the warranty, Customers should contact Ewa on customer@ewahome.com who will determine whether the Product requires servicing under warranty or maintenance and inform the Customer how this service is to be carried out. Any shipping costs are at the Customer’s expense.

The warranty does not apply to visible defects. Also excluded are: defects and damage due to normal wear and tear or external accidents (error of assembly, wrong maintenance or use, etc.) or by any change to the Product not planned or specified by Ewa. The present warranty applies only to Ewa Products. Ewa cannot be held liable for any damage or harm arising from failure to comply with the instructions for use of the Product. The warranty does not apply to the following: (a) any damage due to accident, misuse, abuse, flood, fire, earthquake or other external causes; (b) any damage due to use of the Product other than within the uses prescribed and/or authorized by Ewa; (c) any damage arising from the Product being opened; (d) any damage caused by repair or other action by any person who is not a representative of Ewa; (e) where any Ewa serial number has been removed or otherwise made illegible; or (f) to services, network connectivity, and messaging.