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FAQ

What is a smartplug?

A smartplug is a device that allows you to remotely control lights or electrical devices using your smartphone.

Just like cars, there are huge differences in quality, technology and performance between different smartplug brands. Your Ewa Home smartplug uses wireless technology to communicate and has more features than most smartplugs on the market. This places it in the top when it comes to safety and performance.

How do i get started?

When you have purchased your first Ewa Home product you need to download the Ewa Home app from app store or google play. Once you have signed up simply follow the instructions in the app.

What equipment do i need in order to use the ewa products?

You will need an iphone or ipad with ios 7.0 or later, or a smartphone/tablet with android 4.0 or later. This entails most phones and tablets today you also need a 2.4 ghz 802.11 b/g wi-fi router with internet access. This entails most routers. You need to know the password for your home router.

Is an internet connection required to use the ewa products?

For initial setup and remote control, yes.

Once set up, you can access devices on your local wifi network even if it is not connected to the internet.

What is the range for the ewa products? 

The Ewa Home smartplugs have the same range as your other wifi devices at home. You can place Ewa products wherever you get wifi connectivity using your laptop, tablets or phones. Barriers like walls, cabinets, and doors can sometimes reduce the wi-fi range.

What happens if my wireless network goes down? 

All timers will keep running even if the network is down, but you will not be able to use the app to control the smartplugs.

You can also turn on or off the smartplug manually by using the button on the side.

How many Ewa Smartplugs can I use from the same account?

We do not place an upper limit. It depends entirely on your network setup at home. Most wireless routers have around 254 ip addresses available, which will then pose the upper limit of that network. But you can have more smartplugs on other networks, and there 254 is also the limit.

Does a 3G or 4G router work with my Ewa smartplugs?

Yes it does.

How much bandwidth do the Ewa smartplugs use?

The Ewa products use very little bandwidth.

Does my data need to be stored in the cloud?

Yes, because this is by far the best way to make sure that your data is kept safe. Many smart devices on the market today use local storage, which is less safe both when it comes to the risk of data loss and data theft.
We will never use your Ewa Home data for anything else than to enable you to control your own smartplugs.

How much power does the ewa smartplug consume? 

The Ewa smartplug consume less than 1 watt in standby mode.

Can I use the smartplug outside?

No, the Ewa Home smartplug is only intended for indoor use.

Can i use all kind of light bulbs and led lamps?

Yes you can. However, not all lights and lamps are dimmable.

Which lamps can I dim?

All dimmable light sources. Check the specifications from the manufacturers!

Can I use the Ewa Home App even if I am not on wifi or cellular network?

No, then you have no connection.

What happens when I delete a smartplug in my app?

All data is deleted and you can set it up again.

What happens when i pull out the smartplug from the wall? 

All the data stored on the smartplug will still be there. The only way to erase the data on the smartplug is by deleting it using the app or contact customer@ewahome.com

What happens if the power goes out?

The smartplug will re-start once the power is on again and will continue to work as before. 

Help! My smartplug doesn’t work!

  • Check that the appliance is working by plugging it directly into the wall
  • Test the smartplug with another appliance
  • If you’re using the dim function, make sure that the lightbulb and lamp you are using actually is dimmable
  • Make sure that you have set up the plug with your Ewa Home App account
  • When you plug a smartplug in, it should blink green up to ten times, then go to solid green and then turn off.
  • Send a mail to customer@ewahome.com and we will help you!

How many timers and alerts can i have?

You can have up to 10 timers and 10 alerts per smartplug.

Why can i not see temperature and have dim function at the same time?

The dimmer generates heat in the smartplug that may throw off the temperature sensor, so your temperature reading would likely be inaccurate. To avoid confusion, temperature reading is disabled when the dimmer is active.

When I dim my lamp the smartplug led turns red and a melody is played. Why?

In certain cases the overcurrent protection is activated. This is a safety feature to protect non dimmable devices. Simply unplug the smartplug and plug it in again to reset.

Why can I not see temperature and have dim function at the same time?

The dimmer generates heat in the smartplug that may throw off the temperature sensor, so your temperature reading would likely be inaccurate. To avoid confusion, temperature reading is disabled when the dimmer is active.

What happens if i try to dim non-dimmable lamps?

Do not try to dim anything that is not explicitly marked as dimmable as it may cause harm to your appliances.